Senior Product Designer, Care Ops

Design experiences that transform fragmented workflows into a unified platform, addressing complex operational challenges. Create intuitive workflows and tools that enhance efficiency and support compliance within Care Operations.

Responsibilities

• Design for operational excellence: Create intuitive workflows for Member Operations to process applications, manage reviews, and handle transitions—reducing manual effort and context switching
• Enable scalable care delivery: Design tools for Demand Enablement to optimize care team utilization, forecast capacity, and balance workloads
• Simplify complex systems: Transform fragmented workflows across Admin Panel, Slack, and other tools into streamlined, role-based CareHub experiences
• Support compliance: Design efficient interfaces for managing PT licenses, credentials, and compliance requirements
• Champion design quality: Ensure solutions meet high visual and interaction design standards while maintaining consistency with CareHub's design system

Requirements

• 5+ years of experience in product design, collaborating directly with Product and Engineering teams
• Bachelor’s degree in Interaction Design, Industrial Design, Product Design, Service Design, Human–Computer Interaction, or equivalent practical experience
• Portfolio demonstrating end-to-end ownership of product design work, including examples of shipped or in-market products that show both interaction and visual design capabilities
• Experience applying visual design principles including layout, iconography, and typography to create cohesive and accessible interfaces
• Proficiency in prototyping tools and methods to test, validate, and communicate design intent

Key Skills

• 0 to 1 mindset — you're comfortable navigating ambiguity, partnering closely with product and engineering teammates to make decisions quickly, learn from them, and iterate
• Design thinker for complex systems — you're energized by thorny user needs, workflow inefficiencies, and opportunities to modernize legacy tools
• AI curiosity — you actively explore how emerging tools like generative AI can enhance workflows, creativity, or product experiences
• Design innovator — you are excited to redefine a space by bringing novel, delightful ideas to the table
• Master of many mediums — you design seamlessly across mobile, desktop, wearables, and other interfaces

Benefits

• Inclusive healthcare and benefits
• Grow with us - buy discounted company stock through our ESPP with easy payroll deductions
• Modern life stipends
• Learning and development opportunities