Lead Product Designer - Onboarding and Activation

Lead and mentor a team of designers while contributing to high-level design work. Shape the UX vision and roadmap for onboarding and activation, ensuring a positive user experience.

Responsibilities

• Shape strategy: Partner with Heads of Product and senior stakeholders to define the UX vision and roadmap for onboarding, activation, and our membership domain
• Lead and grow designers with regular 1:1s, feedback, and career development.
• Be hands-on where it matters and contribute to important design projects yourself from discovery to delivery while empowering your team to shine
• Promote growth design: Use data, experimentation, and user insight to improve activation, retention, and engagement
• Raise the quality bar: Run critiques, workshops, and design rituals that bring teams together and push the craft forward
• Communicate design decisions through clear storytelling, influencing senior leaders, engineers, and product managers alike
• Champion user-centred outcomes while balancing business and technical constraints.

Requirements

• Proven experience working in-house within cross functional, Agile product teams on software products that solve complex user needs
• Product design experience in onboarding or growth is advantageous.
• A portfolio that shows your process and strategy, not just great UI.
• Stories to tell about mentoring or managing designers, ideally with experience line managing
• Experience designing top performing native apps (iOS or Android) and responsive web
• Comfort working with and contributing to design systems in Figma

Key Skills

• Design and collaboration: Figma, Lucid, Confluence, Teams, or Jira (plus the usual post its and sharpies)
• Research: Our dedicated user researchers conduct studies, and we expect our designers to run them too. We use Usertesting for remote research and are moving to Qualtrics for quant and NPS

Benefits

• Hybrid working - 2 days a week in the office
• Great compensation package and discretionary bonus
• Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.