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"The details are not the details. They make the design."
— Charles Eames
We are seeking a mid-level user researcher to conduct research for our legal practice management products, collaborating cross-functionally to discover problems and deliver user-centered solutions.
Responsibilities
- Conduct generative and evaluative research across product experiences with methodological rigor
- Collaborate closely with product managers, designers, data analysts, and leaders to identify possible research goals and timelines
- Create compelling presentations and reports to communicate learnings and recommendations
- Develop a deep understanding of user needs and pain points for 8am's legal practice management product suite, acting as the voice of the user
- Identify strategic opportunities that address user needs and create business value
Requirements
- 2-5 years industry experience where you conducted qualitative user research
- Demonstrated track record of leading research projects with a focus on connecting your work to the broader business strategy and making progress against key outcomes
- Strong storytelling and presentation skills to create artifacts and share research findings in ways that are tailored to and motivate cross-functional stakeholders
- Proficiency in industry-standard tools (Figma, Zoom, UserTesting, Maze, Dscout, Dovetail, Reduct, Qualtrics, Sawtooth, etc.)
- Experience with B2B, legal tech, practice management or SaaS products
Key Skills
- Strong storytelling and presentation skills
- Proficiency in industry-standard tools (Figma, Zoom, UserTesting, Maze, Dscout, Dovetail, Reduct, Qualtrics, Sawtooth, etc.)
- Experience with B2B, legal tech, practice management or SaaS products
Benefits
- Health Insurance Coverage
- Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members
- Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents
- Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching
- Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development
About 8am
At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business.
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