UX Designer

The UX Designer will collaborate on the design of product features and improvements, developing wireframes and prototypes for tax compliance processes. They will also analyze user behavior and validate design decisions through usability testing.

Responsibilities

• Collaborate on the UX design of Calculus product features and improvements.
• Develop wireframes, prototypes, and high-fidelity designs from concept to implementation.
• Design clear, user-friendly multi-step workflows for tax compliance processes and document generation.
• Create usable interfaces for data-heavy forms, file uploads, and financial calculations.
• Work with sales and business development in the sales process to prototype solutions
• Work with support, operations, and tax experts to gather and interpret user feedback.
• Analyse user behaviour to inform iterative design improvements.
• Validate design decisions through usability testing, data insights, and direct user feedback.
• Conduct interviews and testing with intermediaries, corporate admins, and individual claimants.
• Partner with engineering to ensure smooth design implementation and handoff.
• Translate business and compliance requirements into user-friendly solutions.
• Collaborate with tax SMEs to ensure regulatory accuracy in user flows.
• Contribute to and help evolve the product design system.
• Focus on improving user journey efficiency, increasing application completion rates, and reducing errors in document submission.
• Contribute to measurable improvements in lead times and product adoption.

Requirements

• Must be resident in Bulgaria with rights to live & work.
• 2+ years’ experience in UX, product management, or related digital product role – ideally with exposure to workflow-heavy systems or data-driven interfaces.
• Strong problem-solving mindset and ability to think through complex user journeys.
• Understanding of Figma or similar design tools.
• Familiarity with front-end development constraints and design system principles.
• Strong communication skills, able to explain design decisions clearly to varied stakeholders.
• Experience working closely with engineering during product delivery.

Key Skills

• Understanding of Figma or similar design tools.
• Familiarity with front-end development constraints and design system principles.
• Strong communication skills, able to explain design decisions clearly to varied stakeholders.
• Experience working closely with engineering during product delivery.
• Knowledge of Sprintax products or non-resident tax compliance a significant advantage.
• Experience with financial services, compliance-heavy, or regulatory products.
• Understanding of form design best practices and accessibility principles.
• Background in usability testing and user research methods.
• Awareness of AI prototyping tools and how they can be applied in UX.
• Basic knowledge of HTML/CSS and design-to-development handoff processes.

Benefits

• Flexible Working Policy with a combination of remote and office working*
• Multisport Cards
• 22 Annual Leave Days for all employees plus additional days with length of service
• Lifework days: ½ day each quarter to get your life work done
• Flex hours where you can work your 40 hours across 4.5 days
• Additional Health Insurance including dental and vision care
• Team Buildings & Parties
• Life Insurance
• Refer a Friend Bonus
• Discounts across various stores, theatres, restaurants
• Employee CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
• CluneTech Life – corporate wellness program
• Monthly Food Vouchers
• Company Paid Trainings & Learning Accounts
• #OneTeam Awards and Annual Employee of the Year Awards
• Milestone Recognition Program
• Free Sports: Football, Tennis, Volleyball
• Employee Assistance Program
• Meeting Free Days – a specific no meeting day where we encourage no meetings so you (and your team) can focus on getting things done!