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"Design is where science and art break even."
— Robin Mathew
You will own end-to-end information architecture for Delve's platform, designing systems that support complex workflows and user journeys. Collaborate with engineering and product teams to ensure designs scale effectively and maintain clarity and usability.
Responsibilities
- Own end-to-end information architecture for a platform with 10+ modules and deeply interconnected workflows
- Design systems that support workflow resumption, progress tracking, and long-running user journeys that unfold over weeks or months
- Create navigational frameworks that support both task completion and exploratory workflows
- Design multi-step, procedural workflows in domains where precision matters (compliance, security, audits, policy reviews)
- Surface cross-workflow dependencies and proactively structure context so users always know what to do next
- Partner with engineering to ensure designs scale from early-stage customers to mid-market teams with complex needs
Requirements
- 7+ years of product design experience in production environments
- A dealbreaker-level strength in information architecture - demonstrated through previous systems work
- Experience designing products with 10+ modules, complex navigation, and multi-workflow interactions
- Proven ability to orchestrate multi-step, interconnected workflows with many edge cases
- Strong intuition for simplification, while maintaining accuracy in high-stakes environments
- Ability to anticipate downstream effects of design decisions and structure the product accordingly
- Background in fintech, healthcare, compliance, security, or legal tech strongly preferred
- Experience designing for both startups and mid-market customers - scalable systems thinking
Key Skills
- Information architecture
- Complex, multi-step workflows
- Design systems
- Navigational frameworks
- Multi-step, procedural workflows
- Cross-workflow dependencies
- Scalable systems thinking
Benefits
- 100% medical, dental & vision coverage (for you; partial for dependents)
- 401k with employer match
- Unlimited PTO + federal holidays
- Grubhub stipend + all meals covered in-office
- Gym membership covered
- Frequent team dinners, events, and off-sites
- The opportunity to eliminate busywork for humanity
About Delve
Delve is a product innovation services firm. We partner with ambitious teams to bring step change innovations to market in industries where the challenges are simultaneously complex, constrained, and consequential. By blending breakthrough creativity with rigorous de-risking and a deep focus on organizational alignment, we help our clients define, envision, and develop innovations that deliver real business impact. Delve operates studios in Boston, Madison, Philadelphia, and San Francisco, and partners with leading companies including Abbott, GE HealthCare, Google, Johnson & Johnson, Kohler, P&G, and Stryker. Learn more at Delve.com.
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