Conversational UX Designer - Onshore

Design end-to-end conversational experiences and optimize them for clarity and user satisfaction. Conduct user research and collaborate with cross-functional teams to ensure technical feasibility and alignment.

Responsibilities

• Design end-to-end conversational experiences
• Conduct user research and testing
• Collaborate with cross-functional teams
• Optimize conversations for clarity, efficiency, and user satisfaction
• Evaluate conversational performance using metrics such as CSAT, containment rates, NLU accuracy, and task completion

Requirements

• 3-5 years of experience in UX writing, conversation design, content design, or interaction design
• Hands-on experience creating conversational flows for chatbots, virtual assistants, or voice apps
• Strong writing skills
• Experience with tools such as Figma, Miro, Dialogflow, Rasa, Lex, Voiceflow, Botmock, or similar platforms

Key Skills

• Conversational design
• UX writing
• Content design
• Interaction design
• NLP/NLU concepts

Benefits

• Medical, vision, and dental benefits
• 401k retirement plan
• Variable pay/incentives
• Paid time off
• Paid holidays