TikTok Shop - UX Researcher

TikTok is seeking a UX Researcher to join their TikTok Shop Design team, utilizing qualitative/quantitative studies to collect user feedback and inform design decisions.

Responsibilities

• Partner with designers and cross-functional teams to deeply understand the needs, motivations, and pain points of E-commerce consumers
• Work with stakeholders to identify strategic questions that inform the E-commerce experience
• Own the design-and-research planning process: select and tailor research methods to the question, timeline, and resourcing
• Design and conduct research (qualitative and quantitative) and synthesize findings into practical, actionable insights and design recommendations
• Measure the impact of design changes on user behavior and attitudes over time
• Initiate foundational and exploratory research, benchmarking against relevant industries, to surface long-term possibilities and inform future design directions

Requirements

• Minimum 4+ years of combined experience in UX design and UX research, preferably in E-commerce or tech
• Demonstrated ability to deliver end-to-end consumer experience work (strategy, design, validation, and measurement)
• Experience analyzing data with statistical tools/languages (SQL, Python, R, SPSS) and translating insights into design actions
• Portfolio or case studies demonstrating end-to-end consumer experience design work (research-informed strategy, iterations, and measurable design outcomes)

Key Skills

• UX research
• Qualitative and quantitative research methods
• Data analysis
• Design thinking
• Communication skills

Benefits

• Day one access to medical, dental, and vision insurance
• 401(k) savings plan with company match
• Paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits
• 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)