UX Researcher

Tails.com is seeking a UX Researcher to join their Research & Insights team, responsible for UX research across the Tails.com digital experience.

Responsibilities

• Lead the identification and prioritisation of research needs by working closely with cross-functional partners
• Independently tackle complex, ambiguous problem spaces, defining research approaches that bring clarity and direction
• Dig deeply into user behaviours and motivations to uncover the underlying needs, barriers, and drivers behind observed challenges
• Create and deliver compelling insights that bring research to life and influence decisions
• Build strong relationships and operate as a strategic partner, guiding teams to make informed, user-centric decisions
• Own and execute the end-to-end research process

Requirements

• Excellent stakeholder engagement and collaboration skills
• Subject matter expert in UX research methodologies and research tools
• Ability to translate open or ambiguous research needs into clear objectives, research plans, discussion guides, activities, and measurable outcomes
• Skilled at synthesising research into actionable insights that drive business and customer impact
• Experience establishing and maintaining research best practices and frameworks
• Proven track record in independently planning, setting up, and running end-to-end UX research programmes

Key Skills

• UX research methodologies
• Research tools (e.g. survey tool, Lyssna, Lookback)
• Stakeholder engagement and collaboration
• Research planning and execution
• Data analysis and synthesis
• Communication and presentation

Benefits

• Competitive salary
• Annual bonus
• Flexible core hours
• Hybrid role
• 25 days of holiday
• 9/10 day working week
• Optional 5 days unpaid leave and 1 paid volunteer day
• Health insurance
• Extended maternity, paternity, shared parental and adoption pay
• Flexible paid care leave
• In-house L&D team
• 50% discount on all Tails.com products