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"The details are not the details. They make the design."
— Charles Eames
Lead the redesign of digital experiences to enhance customer conversion and lifetime value. Collaborate with cross-functional teams to ensure design feasibility and drive innovation.
Responsibilities
- Drive best-in-class solutions that are usable, desirable, and accessible across end-to-end customer edge cases
- Lead complex projects that impact the entire customer experience across platforms and AI domains
- Conduct frequent usability testing to gather early and continuous feedback from users
- Ensure design feasibility by collaborating closely with Engineering and identifying opportunities to leverage AI for innovation
- Co-lead feature discoveries with the Product Manager (with input from engineering and supported by UX research and analytics) to deeply understand customer and business problems, ensuring data and insight-informed solutions
Requirements
- Proven experience leading discovery processes for complex or unclear problems, including facilitating decision-making
- Expertise working within agile teams and collaborating on initiatives involving many teams and stakeholders
- Skill in breaking down user problems and using outcome framing, like hypotheses or Jobs to Be Done
- Mastery in prototyping complex interactions and choosing the right fidelity, from sketching to high-fidelity
- Confidence conducting user testing and clearly defining smaller research questions to guide design
Key Skills
- Figma
- Strong understanding of designing user journeys, flows and interfaces
- Designing for native apps and web
- Familiarity with working with success measures / metrics, analytics data, a/b testing
- Working with design systems and various guidelines e.g. brand, UX principles
About Storio Group
Hello. We are Storio group. We make joy unforgettable by bringing our customers’ stories to life through a range of high-quality personalized photo products, like photo books, wall decor, calendars & gifts. Our innovative technology enables customers to easily personalize their creation to keep for themselves or share as the most thoughtful of gifts. Storio group is a place where life’s stories are made, crafted and shared. A place where we create new ways to pass memories and stories between people and generations.
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