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"Design is thinking made visual."
— Saul Bass
The Lead Product Designer will lead user discovery activities, map user journeys, and create rapid prototypes to explore concepts. They will collaborate with the Service Designer to ensure product flows align with the overall service and operational reality.
Responsibilities
- Lead user discovery activities: interviews, contextual inquiry, accelerated usability testing, and synthesising insights into clear product opportunities
- Map user journeys and product workflows, capturing both frontstage interactions and essential backstage steps
- Create rapid, testable prototypes in Figma to explore concepts, validate assumptions, and support team alignment
- Design accessible, intuitive, and consistent product experiences using design systems and established patterns
- Collaborate closely with the Service Designer to ensure product flows align with the end-to-end service, operational reality, and policy constraints
- Facilitate structured workshops and discussions to align stakeholders on goals, assumptions, and decisions
- Present product insights and design trade-offs clearly and concisely to technical and non-technical stakeholders
- Produce clear handover artefacts: flows, prototypes, states, and specifications ready for engineering
Requirements
- 7+ years of experience in product design, UX design, or similar roles, with a portfolio showing complex digital products and strong interaction design
- Strong experience running usability testing within accelerated discovery timelines
- Ability to lead discovery end-to-end: planning research, facilitating sessions, synthesising insights, mapping flows, prototyping, and validating concepts
- Deep comfort with mapping product and data flows, clarifying edge cases, and refining interaction patterns
- High proficiency in Figma for design and prototyping
- Clear communication and facilitation skills, able to support alignment across diverse stakeholders
Key Skills
- Experience with digital services in the public sector
- Familiarity with accessibility standards and inclusive design approaches
- Exposure to service design concepts such as journey mapping, operational alignment, and readiness planning
About Zühlke Group
Zühlke is a global transformation partner, with engineering and innovation in our DNA. We're trusted to help clients envision and build their businesses for the future – to run smarter today while adapting for tomorrow’s markets, customers, and communities. Our multidisciplinary teams specialise in tech strategy and business innovation, digital solutions and applications, and device and systems engineering. We excel in complex, regulated spaces including health and finance, connecting strategy, tech implementation, and operational services to help clients become more effective, resilient businesses. Founded in Switzerland in 1968, Zühlke is owned by its partners and located across Europe and Asia. Our venture capital arm, Zühlke Ventures, provides start-up financing in HealthTech. Imprint: https://www.zuehlke.com/en/imprint
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