Staff UX Designer

This role is for a Staff UX Designer to transform live experiences, demanding expertise in behavioral design, systems design, and storytelling, driving work from concept to polished delivery while thriving in ambiguity. The ideal candidate will have 8+ years of experience in research methods impacting both product direction and detailed experience design.

Responsibilities

• Deeply understand the needs, motivations, and behaviors of fans, sellers, teams, and artists
• Set direction by creating clear and impactful strategies while also sweating the details through execution and launch
• Balance speed and quality with a focus on driving impact through both optimizations and 0-1 product development
• Demonstrate outstanding design skills and a passion for experimentation, data, and systems thinking
• Collaboratively improve our component systems to ensure consistent, high quality experiences

Requirements

• 8+ years of experience in research methods impacting both product direction and detailed experience design
• 4+ years of relevant domain experience within technology sectors such as ticketing or event management
• Exceptional craft and detail, driving pixel-perfect execution
• Ability to troubleshoot and unblock live experience challenges
• Pioneer mindset – you thrive in ambiguity, deliver with focus and quality

Key Skills

• Behavioral design
• Systems design
• Storytelling

Benefits

• Equity stake
• Flexible work environment
• WFH stipend
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave
• 401(k) matching program
• Student loan support resources
• Health, vision, dental, and life insurance
• Up to $25k towards family building and reproductive health services
• Gender-affirming care support program
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music