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Product Designer II, Customer Value

Spring Health • New York, United States of America 🇺🇸

Hybrid $133,400 - $166,800 Full-time Mid-level

The Product Designer II will partner with various teams to identify and ship impactful solutions for customer expectations and member experiences. They will design user interfaces for AI-driven care journeys, focusing on transparency and trust.

Responsibilities

  • Designing cohesive experiences to help members get the best, personalized care
  • Partnering closely with Product, Engineering, Data Science, and Member Growth teams
  • Identifying friction points in the member and provider experience
  • Designing the user interface and interaction patterns for AI-driven journey to care

Requirements

  • 3+ years of experience in product design capacity at a technology-driven organization
  • Portfolio work that demonstrates experience transforming product objectives into solutions
  • Impact-driven mindset
  • Collaboration and communication skills
  • Strong communication skills for articulating, discussing, and advocating for design decisions

Key Skills

  • Product design
  • UI/UX design
  • Interaction design
  • Visual design
  • Figma
  • Prototyping

Benefits

  • Health, Dental, Vision benefits
  • HSA and FSA plans
  • Employer sponsored 401(k) match
  • Access to One Medical accounts
  • Paid time off policies
  • Parental leave
  • Access to Noom, a weight management program
  • Access to fertility care support through Carrot
  • Professional Development Reimbursement

About Spring Health

At Spring Health™, we help employers modernize their behavioral health benefits with the most effective, comprehensive solution for employee mental wellbeing. Our offering functions as a single front door to any type of care - from digital exercises, to EAP services, to coaching, therapy, or medication. We use a proprietary assessment and machine-learning technology to understand all of the conditions a person may be experiencing, and use those results to match them to a care plan personalized to their needs. Each member has access to a Care Navigator to help guide them through their options, assist in booking appointments with therapists, and connect them to domain experts across work-life, legal, or financial services. This innovative, personalized approach to care, paired with a seamless, high-touch member experience makes Spring Health™ the most holistic, effective behavioral health benefit for modern, people-first employers. Suicidal crisis or emotional distress – For immediate

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