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"Good design is obvious. Great design is transparent."
— Joe Sparano
The UI/UX Designer will lead the end-to-end design process, collaborating with various teams to drive design initiatives for existing and new products. They will also facilitate customer workshops and identify opportunities for product innovation.
Responsibilities
- Lead end-to-end design process, from discovery and research through prototyping, usability testing, and delivery.
- Drive UCD strategies that align with product vision, technical constraints, and business objectives.
- Establish design frameworks and reusable patterns for consistency across multiple product families.
- Work closely with Product Managers to define product requirements, prioritize features, and align design goals.
- Partner with Engineering teams to ensure technical feasibility and high-quality implementation.
- Facilitate customer workshops, interviews, and co-design sessions to gather insights and validate concepts.
- Identify opportunities to innovate and improve existing product experiences.
- Support the ideation and development of new products, ensuring they meet user needs from day one.
- Create prototypes, wireframes, and design specifications to clearly communicate ideas to stakeholders.
Requirements
- Bachelor's degree from four-year college or university; and four to six years’ related experience and/or training; or equivalent combination of education and experience.
- 3+ years of UI/UX design experience, including strategic design leadership.
- Proven track record with UCD methodologies in complex product environments.
- Strong portfolio demonstrating multi-product family design experience.
- Human factors and ultra efficient design for faster time in motion results expected in contact center agent-based software design.
- Multi-platform common UX moving from Web to mobile and event desktop applications.
- Expertise with design tools such as Figma, Sketch, Adobe XD, or similar.
- Excellent communication, facilitation, and presentation skills.
- Experience collaborating with cross-disciplinary teams (product, engineering, customer success).
Key Skills
- UI/UX design
- UCD methodologies
- Human factors
- Multi-platform UX
- Design tools such as Figma, Sketch, Adobe XD, or similar
- Communication, facilitation, and presentation skills
- Collaboration with cross-disciplinary teams
About Spok
Spok is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 100 million messages each month through their Spok® solutions. When seconds count and patients’ lives are at stake, Spok enables smarter, faster clinical communication.
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