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"A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away."
— Antoine de Saint-Exupéry
Establish Félix’s research vision and practice, defining standards and methodologies that support both long-term discovery and fast, iterative learning. Lead end-to-end research projects, ensuring that every decision starts with real user understanding.
Responsibilities
- Establish Félix’s research vision and practice, defining standards and methodologies that support both long-term discovery and fast, iterative learning
- Lead end-to-end research projects: define goals, write screeners and guides, recruit users, moderate sessions in English and Spanish, analyze data, and synthesize insights
- Build a culture of curiosity and empathy across the company by communicating findings through storytelling, creative artifacts, and engaging presentations
Requirements
- 5+ years of UX research experience within a product organization, ideally in fintech, messaging platforms, or direct-to-consumer apps
- Fluency in Spanish and English (spoken and written)
- A degree in Human-Computer Interaction, Psychology, Cognitive Science, or a related field (graduate degree a plus)
Key Skills
- Deep expertise across qualitative and quantitative research methods
- A solid grasp of data and behavioral analytics
- Excellent storytelling skills
Benefits
- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans 401(k)
- Remote work environment
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
About Félix
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, the Félix founders were selected as “Endeavour Entrepreneurs” and were recipients of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession wit
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