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"Simplicity is the ultimate sophistication."
— Leonardo da Vinci
The UX Researcher and Service Designer will improve the citizen service journey by uncovering user needs and analyzing data. They will collaborate across teams to design seamless and impactful digital services.
Responsibilities
- Apply design thinking principles to solve problems and propose innovative solutions
- Facilitate workshops and ideation sessions to drive user-centric solutions
- Collaborate with cross-functional teams to address key issues in the customer journey
- Ensure usability and accessibility of products and service concepts
- Define and track KPIs to measure service effectiveness and recommend improvements
- Provide UX artefacts such as customer journey maps, personas, wireframes, and prototypes based on the research
- Stay current with UX research and service design methodologies, tools, and trends
Requirements
- Proven 2-5 years of experience as a UX Researcher and/or Web Application UI Designer
- Background in Service Design, UX Design, HCI, or related fields (advanced degree or certification preferred)
- Strong collaboration skills with Product, Tech, Data, and Business stakeholders
- Knowledge of product/web/application design processes and emerging technologies
- Experience working in agile environments with systems thinking and project leadership
- Proficiency with tools such as Figma or Adobe Creative Suite
- Skilled in both traditional and modern research methods
- Ability to synthesize insights into practical deliverables such as blueprints, journey maps, and process flows
- Strong communication, presentation, and negotiation skills
- Self-directed, organized, and able to manage complex problem spaces
Key Skills
- Service Design
- UX Design
- HCI
- Figma or Adobe Creative Suite
- Agile practices
- Communication, presentation, and negotiation skills
About Xtremax Pte. Ltd.
Xtremax is a leading cloud solutions provider that has helped to transform and maximise the digital possibilities of some of the biggest names in the region. Built on the belief that every client deserves to enjoy the advantages that come with cloud technology, we have been delivering simple solutions for tough problems since 2003. With a superior technical knowledge of the entire cloud ecosystem, deep understanding of customer needs at different levels of cloud maturity, and a relentless pursuit of breaking new ground, Xtremax has grown to become the preferred partner for various Singapore government agencies, MNCs and private organisations. Today, we’re a large family network with a regional presence across Singapore, Indonesia, and Malaysia.
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