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"Good design is obvious. Great design is transparent."
— Joe Sparano
Envision and deliver exceptional customer experiences for Insurtech products. Drive trust, repeat purchases, reduce call volumes, and improve NPS/DUET scores.
Responsibilities
- Envision and deliver exceptional customer experiences for Insurtech products.
- Drive trust, repeat purchases, reduce call volumes, and improve NPS/DUET scores.
- Frame problems, challenge assumptions, and define success metrics using data.
- Generate diverse concepts, facilitate cross-functional ideation, and create visuals/prototypes.
- Coordinate stakeholder input, apply systems thinking, and effectively use design systems.
- Explain design rationale clearly, act on feedback, and tailor communication to the audience.
- Apply research insights to design solutions centered on customer needs.
- Leverage AI to enhance user experience by identifying opportunities where intelligent automation, personalization, and predictive insights can improve customer journeys and overall product usability.
Requirements
- Bachelor's or equivalent in HCI, UX, Design, or relevant experience.
- Min 5+ years of experience
- Core Skills: Strong in 2 core skills and capable in 2-3 others from: Interaction/Visual Design, Information Architecture, User Research, Facilitation, Prototyping, Technical/Platform Knowledge, UX Writing, Illustration, Motion Design, AI Design
Key Skills
- Interaction/Visual Design
- Information Architecture
- User Research
- Facilitation
- Prototyping
- Technical/Platform Knowledge
- UX Writing
- Illustration
- Motion Design
- AI Design
Benefits
- Full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model, and career development resources.
- Opportunities for professional growth and cross-functional collaboration.
- Supportive team culture fostering creativity and continuous learning.
About Expedia Group
At Expedia Group (NASDAQ: EXPE), we believe travel is a force for good – it opens minds, builds connections, and bridges divides. We create transformative tech that enables unforgettable experiences for all travelers, everywhere. Our trusted family of brands are known and loved by millions, and we power more trips than anyone else. To learn more about our vision of a more open world through travel, visit www.expediagroup.com. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. If you require an accommodation or adjustment for any part of the application or recruitment process, please let us know by completing our Accommodation Request Form or contacting your recruiter. Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confid
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