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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
SeniorSalesforce Product Designer - eCRMs
American Express • United States of America 🇺🇸
The Senior Product Designer will create an AI-powered, user-centric experience for American Express Sales colleagues. This role involves partnering with Product and Engineering teams to define project requirements and present design strategies effectively.
Responsibilities
- Partner with eCRMs Product and Engineering teams to define project requirements and create prototype interfaces for activities across the holistic Sales journey;
- Analyze user research, business insights, and other relevant data to determine user needs and requirements using human-centered design.
- Create and maintain UI/UX resources such as content templates, samples, and guidelines to streamline the design process for designers and developers.
- Proactively identify the right artifacts to create based on project needs and timeline
Requirements
- Bachelor’s Degree required with Masters degree in Computer Science, Engineering, Information Technology preferred.
- Minimum of 5-7 years professional experience in Product Design or UX.
- Salesforce Certified User Experience (UX) Designer.
- Highly skilled in Salesforce design language and platform landscape.
- Expert knowledge of Figma.
- Excellent verbal and written communication skills.
Key Skills
- Salesforce design language
- Figma
- User research
- Business insights
- Human-centered design
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
About American Express
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to pro
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