Service Designer

Steampunk is seeking a Service Designer to guide government clients through the Design Intelligence framework, incorporating human-centered methods to solve end-to-end organization and experience challenges.

Responsibilities

• Participate in all aspects of discovery to understand client mission and goals
• Conduct workshops and interviews to frame pain points and opportunities
• Synthesize research and data to communicate insights and make recommendations
• Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps

Requirements

• Ability to obtain a U.S. government Public Trust Security Clearance
• 4+ years of experience in human-centered design, service design, and/or customer experience design
• Current portfolio demonstrating ideology, methods, tools, skills, and craft
• Thorough knowledge and demonstrated experience conducting primary and secondary research

Key Skills

• Human-centered design methods
• Service design principles
• Customer experience design techniques
• Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart

Benefits

• Comprehensive benefits package
• Annual salary range of $85,000 to $150,000
• Opportunity to work on challenging projects with a talented team