Find Work
For Employers
"Good design is obvious. Great design is transparent."
— Joe Sparano
Service Designer - Dutch speaking
Picnic Technologies • Amsterdam, Netherlands 🇳🇱
Full-time Entry Level
Picnic is seeking a Service Designer to shape the customer journey, working hand in hand with Product Owners, Designers, UX Researchers, Data Analysts, Engineers, and Business stakeholders to design every step of the customer journey.
Responsibilities
- Service design: Own the end-to-end customer experience and build deep customer understanding
- Testing & exploring: Develop, test, and refine new concepts that drive product and service initiatives
- Collaboration: Work closely with designers and other teams to prototype and evaluate solutions every week
- Share insights: Document research, present actionable insights to guide decision-making
- Customer focus: Be the face of Picnic and engage with customers
- Continuous improvement: Strive for continuous improvement to take our UX team to the next level
Requirements
- MSc. degree in a relevant field, such as Industrial Design, Human Computer Interaction Design or Product Design
- 0-4 years of experience as Service Designer
- Conceptual-analytical skills: able to understand complex flows, connect business and technical perspectives, and translate data into clear insights
- Ability to reason on high level about various topics, to quickly understand and discuss both business and technical concepts
- Excellent communicator: You know how to facilitate workshops with anyone and know how to present service insights succinctly
- Flexibility: Agile approach and ability to learn on the go
- Creativity: Outside-the box thinking and passion for details
- Affinity for or previous experience with digital design is a plus
- Fluency in both Dutch and English. German and/or French are a plus
Key Skills
- Service design
- Industrial Design
- Human Computer Interaction Design
- Product Design
- Digital design
Benefits
- Fresh Lunch, coffee, and snacks: Our offices are equipped with fully-fledged coffee bars and a kitchen and chefs
- Health insurance discount & bike plan: We have a partnership with CZ (a health insurance provider)
- Learning & development: You’ll get ample opportunity to work on yourself at Picnic
- All the rest: At Picnic you get 25 holidays, we cover your travel expenses and offer a pension plan
- And your phone and laptop are on us, as well
About Picnic Technologies
Picnic is a company that offers grocery shopping services, aiming to make everyday life simpler, healthier, and more sustainable.
🔔 Never miss similar opportunities
Get notified when new product design jobs that match your preferences become available. Set up personalized job alerts to stay ahead of the competition.