Senior UX designer

As a Senior UX Designer, you will lead the evolution of design best practices and ensure creative excellence in our work. You will design and optimize end-to-end customer journeys across mobile and web platforms to improve customer experience and drive business outcomes.

Responsibilities

• Shape the role of design within our product and engineering-led culture, introducing customer-centred thinking into a space that’s ready to scale and innovate.
• Act as the trusted adviser to product leadership, shaping scalable, user-first design whilst remaining hands on designing the product and a scalable design system.
• Create the UX strategy and roadmap for a fast-growing fintech that wants to disrupt an outdated industry.
• Conduct market research, competitor analysis, and gather user feedback through various methods to understand customer needs and pain points.
• Lead on the UX for product initiatives - representing the voice of the customer to directly improve the overall customer experience ultimately reducing friction and increasing efficiencies.
• Contribute to multiple high-performing, autonomous squads where your ideas will directly influence our success.
• Design and optimise end-to-end customer journeys across mobile and web platforms to address pain points, drive business outcomes and deliver value for our customers.
• Collaborate with product managers, engineers, and stakeholders to co-create solutions that are technically feasible and commercially impactful.
• Define UX approaches and research plans across initiatives and teams.
• Engage directly with customers to gather requirements, validate solutions, and ensure the product delivers real value.
• Use both quantitative and qualitative data to inform evidence-based decisions.

Requirements

• Experience within UX design and cross-platform – you’ve designed both web and mobile features in a B2C or D2B environment
• Comfortable working with data and insights to guide decisions and experienced in customer research methods
• Keen eye for detail, strong visual design skills, and the ability to translate complex user journeys into simple, intuitive interfaces.
• Clear bias for action and proactivity – you take the initiative to spot opportunities, gather insights, and move things forward, even when the path isn’t fully defined.
• Ability to bring clarity to ambiguity – structuring problems and shaping them into actionable work.
• Empathy for others – through mentorship, sharing knowledge, and modelling high standards.

Key Skills

• Strong UX and visual design skills
• Ability to leverage and expand an existing design system
• Solid understanding of UX principles, accessibility standards, and usability heuristics
• Proven experience delivering design solutions in ambiguous and evolving problem spaces, with the ability to iterate quickly
• Proficiency with prototyping and design tools (e.g., Figma, Axure, or similar)

Benefits

• A salary between £65,000 and £80,000 – dependant on experience + reviewed annually
• 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave
• Two volunteering days per year
• Option to work abroad for up to six weeks a year
• Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget
• Length of service award – one month paid sabbatical at eight years
• 6% employer pension contribution, and life assurance
• Private medical insurance with AXA Health
• Enhanced Parental leave
• MacBook and up to £500 home office set up budget
• £750 per person learning budget
• Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace
• Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy
• Perkbox – Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts
• Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing