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"Good design is obvious. Great design is transparent."
— Joe Sparano
We are seeking a Senior UX Researcher to identify and lead research activities that provide actionable insights and ultimately build empathy around user needs.
Responsibilities
- Lead customer studies using modern methods of qualitative and quantitative research to uncover and define user needs and identify opportunities to improve the experience
- Collaborate with leadership across the product, design, customer experience, analytics, and engineering organizations to identify research opportunities and integrate findings
- Effectively synthesize data and communicate research findings into clear, actionable insights through compelling reports and presentations
- Stay current on UX trends, tools, and methodologies to continuously improve research techniques and impact
- Mentor junior researchers and contribute to the development of research best practices and toolkits
- Perform other duties as assigned
Requirements
- Bachelor's Degree or equivalent
- 4-6 years experience in UX research
- Experience selecting and applying a variety of research methods to explore a problem space and/or evaluate hypotheses
- Experience managing a complex workload and prioritizing in accordance with business needs
- Experience analyzing and synthesizing quantitative and qualitative data, communicating research insights and recommendations, and identifying areas for further exploration
- Advanced knowledge in research tools and platforms with demonstrated ability to independently manage dashboards, data connectors, data attributes, etc.
- Advanced knowledge in data visualization tools such as Excel, Tableau, Discover, etc.
- Ability to speak fluently about metrics, revenue impact and product strategy
- Deep understanding of User-Centered Design principles and how to apply them throughout the product lifecycle
Key Skills
- UX research methods
- Data analysis and synthesis
- Communication and presentation
- Research tools and platforms
- Data visualization tools
- User-Centered Design principles
Benefits
- Competitive weekly pay and bonus opportunities
- Total job benefits valued at more than $10k
- 401(k) plan with company matching
- Medical coverage plans customized to suit your needs
- Paid time off (PTO) programs
- Company holidays
- Paid volunteer days
- Up to $5,250 in tuition reimbursement per year
About Safelite
Safelite is an auto glass company that values collaboration, innovation, and dedication, and is committed to being the best place you'll ever work.
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