Lead Product Designer

We are seeking a Lead Product Designer to join our Identity & Access Management (IAM) product team to drive design excellence and user experience for our authentication, registration, profile/account creation, and account recovery flows.

Responsibilities

• Lead the end-to-end design process for IAM features and products, from discovery and user research through prototyping, testing, and final delivery
• Serve as a primary point of contact with cross-functional partners in your workstream, ensuring alignment of UX deliverables
• Work collaboratively with cross-functional teams to define user needs, business requirements, and technical constraints
• Lead and execute strategic design initiatives that elevate product experiences and support organizational goals
• Model exemplary design practices for the team—demonstrating rigor in research, design, file organization, prototyping, and presentation
• Develop and lead workshops aimed at discovering hypotheses, exploring potential solutions, building enthusiasm, establishing shared understanding, and promoting team alignment
• Foster a collaborative design culture by providing actionable feedback in weekly design critiques, mentoring peers, and delegating responsibilities on cross-team projects
• Establish and maintain design systems and documentation for authentication, account management, and recovery workflows
• Partner with CX Insights to create long-term research strategies and facilitate ongoing discovery and iterative delivery
• Partner with Content Strategy to continuously drive and improve content, navigation, and site architecture
• Advocate for user privacy, security, and transparency throughout the product lifecycle

Requirements

• 6+ years of experience in Product Design, with a proven track record in Identity & Access Management or related domains
• Demonstrated experience of UX and interaction design methodologies, with a strong portfolio showcasing end-to-end IAM experiences
• Understanding of security, privacy, and regulatory requirements impacting user identity
• Ability to adapt existing processes and deliverables when necessary to meet project needs and improve efficiency and quality
• Demonstrated ability to design complex transactional user interfaces and interactions
• Excellent communication, presentation, and stakeholder management skills
• Strategically adept with a penchant for curiosity
• Understanding of accessibility standards and security principles
• In-depth knowledge of performance metrics
• Mastery of Figma

Key Skills

• UX and interaction design methodologies
• Figma
• Accessibility standards and security principles
• Performance metrics

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance