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"Good design is obvious. Great design is transparent."
— Joe Sparano
ADP is hiring a Senior UX Designer to design experiences that empower service associates worldwide, working on the Salesforce Service Cloud CRM platform.
Responsibilities
- Own the Design Process. Lead end-to-end UX for Service Cloud features within The Zone, from discovery through delivery.
- Design Intuitive Experiences. Create elegant solutions for case management workflows, CRM interfaces, and omnichannel service experiences—all within the Salesforce Lightning Design System.
- User Research Partnership. Champion user insights in every stage of the process.
- Facilitate Alignment. Use your communication skills to bring stakeholders together, drive decisions, and advocate for user experience in leadership discussions.
- Hands-on Design. Roll up your sleeves to create high-fidelity designs, prototypes, and reusable patterns that set the bar for quality.
- Apply SLDS Mastery. Leverage Salesforce Lightning Design System principles to create consistent, scalable experiences that work for a global user base.
- Operational Excellence. Model lean UX practices and agile design methods.
- Innovation. Guide your work through experimentation, iteration, and exploring emerging technologies to push ADP's products forward.
Requirements
- Bachelor's degree OR equivalent
- 5+ years of experience in UX design (product, interaction, visual, or service design)
- Strong expertise in Figma, Miro, and other current design/prototyping tools
- Deep understanding of UX principles, interaction design, and information architecture
- Experience designing for enterprise platforms at scale with demonstrated impact
- Proven ability to influence senior stakeholders and navigate complex organizational dynamics
- Comfortable presenting work confidently and advocating for user-centered design
- Collaborative mindset with a proactive, solutions-oriented approach
- Experience working in Agile development environments
Key Skills
- Figma
- Miro
- Salesforce Lightning Design System (SLDS) principles and components
- UX design
- Interaction design
- Information architecture
- Agile development environments
Benefits
- Medical, Dental, Vision, Life Insurance
- Matched Retirement Savings
- Wellness Program
- Short-and Long-Term Disability
- Charitable Contribution Match
- Holidays, Personal Days & Vacation
- Paid Volunteer Time Off
About Adp
ADP is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise.
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