Voice User Interface (VUI) Designer

We're looking for a Voice User Interface (VUI) Designer who's passionate about shaping how people interact with our company through voice and chat.

Responsibilities

• Design Conversational Experiences: Design IVR and NLU-driven experiences that serve distinct user groups
• Craft natural, context-aware dialogues that feel human while maintaining accuracy and compliance
• Define error handling, confirmation, and escalation patterns that keep callers in control and reduce friction
• Translate Design into Systems: Create and maintain detailed conversation design documentation

Requirements

• 5-7 years of experience designing IVR, VUI (preferably Nuance UI format), or conversational interfaces (voice and/or chat)
• Strong understanding of DTMF and NLU/NLP-based systems and Neural TTS capabilities
• Familiarity with IVR platforms such as Nuance and Microsoft D365
• Excellent communication and writing skills - able to craft prompts that are concise, empathetic, and on-brand

Key Skills

• Strong understanding of DTMF and NLU/NLP-based systems and Neural TTS capabilities
• Familiarity with IVR platforms such as Nuance and Microsoft D365
• Excellent communication and writing skills
• Curiosity, empathy, and a systems-thinking mindset

Benefits

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives