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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
Voice User Interface (VUI) Designer
Delta Dental Ins. • Oakland, United States of America 🇺🇸
Delta Dental is seeking a Voice User Interface (VUI) Designer to design intuitive, human, and efficient IVR and conversational AI experiences that help both members and dental providers get what they need quickly and confidently.
Responsibilities
- Design Conversational Experiences: Design IVR and NLU-driven experiences that serve distinct user groups
- Craft natural, context-aware dialogues that feel human while maintaining accuracy and compliance
- Define error handling, confirmation, and escalation patterns that keep callers in control and reduce friction
- Partner with developers and engineers to integrate designs into Microsoft Dynamics 365
Requirements
- 5-7 years of experience designing IVR, VUI (preferably Nuance UI format), or conversational interfaces (voice and/or chat)
- Strong understanding of DTMF and NLU/NLP-based systems and Neural TTS capabilities
- Familiarity with IVR platforms such as Nuance and Microsoft D365
Key Skills
- IVR design
- VUI design
- Conversational interface design
- NLU/NLP-based systems
- Neural TTS capabilities
Benefits
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
About Delta Dental Ins.
Delta Dental is dedicated to safeguarding the health and financial stability of its employees and their loved ones, and has been serving its communities by increasing access to affordable, quality care for over 68 years.
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