UX Researcher

Conducts and delivers user experience (UX) design research work that meets or exceeds business goals. Partners effectively with other teams to strengthen relationships and distill actionable insights for partners.

Responsibilities

• Lead and craft UX research to ensure excellence in research, facilitation, artifacts, presentation skills, and distilling actionable insights for partners
• Partner effectively with other UX disciplines, business line clients, product and channel management, marketing, analytics and other teams to strengthen relationships and understand the business while delivering solid research
• Derive measurable objectives against which UX research work will be evaluated for success

Requirements

• Bachelor’s degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
• Three to five years of UX design research experience
• Familiar with and experienced in a variety of research methodologies, when to apply them, and when to make tradeoffs
• Ability to deliver impactful and clear UX design research in a way that drives and directs better product/project outcomes
• Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions

Key Skills

• UX design research
• Research methodologies
• Communication skills
• Collaboration skills
• Project management skills

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law