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"Good design is obvious. Great design is transparent."
— Joe Sparano
Run the full research process end-to-end, defining research goals and creating tailored research scenarios. Work closely with product teams to uncover user needs and communicate insights effectively.
Responsibilities
- Run the full research process end-to-end: define research goals, build hypotheses, and create research scenarios tailored to real product problems
- Recruit US customers for interviews
- Work closely with product teams to uncover user needs, behaviours, and motivations through qualitative research
- Communicate insights in real-time through Slack, quick debriefs, and live sessions
Requirements
- Solid experience as a UX Researcher (mid/senior level)
- Ability to define clear research goals, hypotheses, and scenarios
- Strong experience with Dovetail (or similar tools) for synthesis and tagging
- Experience with Amplitude (or similar analytics tools) for behavioural analysis
- Fluent English
Key Skills
- Dovetail (or similar tools) for synthesis and tagging
- Amplitude (or similar analytics tools) for behavioural analysis
- Experience with Sprig / Amplitude Surveys or equivalent
- Ability to design and run qualitative interviews, usability tests, concept validations, and exploratory research
- Hands-on experience with AI research tools
About Text
Text is the company behind LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. Now, say hi to Text App — next-gen customer support. We help brands provide better customer service at scale by analyzing, enriching, and automating text communication. Text App is a customer service software packed with live chat, helpdesk, and AI agents to handle the support work at scale. LiveChat is a real-time live chat software for ecommerce sales and support that helps ecommerce companies create new sales channels. ChatBot is an all-in-one platform to build and launch conversational chatbots without coding. HelpDesk is a simple ticketing system where you can manage all customer messages in one place and automate your support processes. KnowledgeBase is an AI-powered knowledge base software for lightning-fast customer support and effortless self-service. OpenWidget is a website widget that lets you contact potential customers without getting lost in overcomplicated solutions. Want to
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