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"Good design is obvious. Great design is transparent."
— Joe Sparano
Conduct end-to-end research across digital and omni-channel experiences, ensuring insights are aligned with product and business goals. Collaborate with cross-functional teams to translate observations into actionable insights and improve user-centered practices.
Responsibilities
- Conduct end-to-end research across digital and omni-channel experiences using a mix of qualitative and quantitative methods
- Proactively identify when research would be valuable, set objectives, and advise appropriate methodologies
- Translate observations into digestible, valuable, actionable insights to mitigate delivery risks
Requirements
- Takes ownership and responsibility for delivering high-quality, end-to-end research
- A self-starter who identifies opportunities, raises potential risks and proposes practical solutions
- Comfortable managing ambiguity with a strategic and systems-orientated mindset
Key Skills
- Skilled in a range of qualitative and quantitative research methods
- Able to synthesise and frame research findings within the broader product and customer journey context
- Naturally collaborative and curious, eager to challenge assumptions and improve ways of working
Benefits
- Competitive salary up to £65,000
- Pension scheme
- BUPA healthcare
- ShareSave options
- 6.6 weeks holiday
- Hybrid working arrangement
About B&q
We are the UK’s leading home improvement and garden living retailer with over 311 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 21,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors.
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