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"Good design is obvious. Great design is transparent."
— Joe Sparano
Design intuitive and scalable experiences for employees and streamline work processes. Collaborate with cross-functional teams to deliver impactful designs that enhance efficiency.
Responsibilities
- Define and refine user journeys for employees, managers, and service teams
- Create scalable UI patterns for service discovery, request submission, and fulfillment tracking
- Design and prototype interactions between self-service, knowledge bases, AI-driven recommendations, and workflows
- Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life
- Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real-world processes
- Design simple, effective experiences that help employees, managers, and service teams get work done effortlessly
- Build scalable UI patterns that make service discovery, request creation, and progress tracking intuitive
- Prototype interactions that bring together self-service, knowledge bases, AI-driven recommendations, and automated workflows
- Collaborate with Product Managers, Engineers, and Content Designers to turn ideas into real, usable experiences
- Partner with Service Operations teams across HR, IT, Finance, and Facilities to ensure designs fit real-world processes and deliver measurable value
- Work closely with global teams, including colleagues in the U.S., to design consistent, scalable experiences across regions
- Test, learn, and iterate to improve usability, adoption, and overall experience quality
Requirements
- 5+ years of experience in product design with a strong portfolio showing growth-focused work
- Deep experience working on product-led growth in SaaS platforms, especially B2B or enterprise tools
- Exposure to ITAM, CRM, HRIS, or other employee experience technologies
- Strong expertise in interaction design, information architecture, and systems thinking
- Proficiency in Figma, prototyping tools, and usability testing methods
- Ability to navigate complexity and create scalable, user-friendly solutions
Key Skills
- Product design
- Growth-focused work
- SaaS platforms
- B2B or enterprise tools
- Interaction design
- Information architecture
- Systems thinking
- Figma
- Prototyping tools
- Usability testing methods
About Zendesk
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h
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