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"Good design is obvious. Great design is transparent."
— Joe Sparano
Senior Product Designer, Therapist Success
Charlie Health • New York, United States of America 🇺🇸
Collaborate with various teams to identify product opportunities and drive the design process from discovery to launch. Conduct user research and co-creation workshops to develop solutions that enhance the experience for Primary Therapists.
Responsibilities
- Collaborate with Engineering, Product Management, Clinical, and Operations partners to identify and define product opportunities.
- Set the quality bar for design and influence through your mastery of craft and problem solving skills.
- Approach problems critically, refine problem statements, and show breadth in exploring how we might solve them
- Present and effectively communicate the problem space and clearly articulate the why behind design decisions leveraging data and insights
- Drive the process, end-to-end: discovery, problem definition, solution definition, and experimentation through to launch. Drive user research to uncover customer problems, needs, and product opportunities.
- Drive co-creation workshops with your product team, designers, and stakeholders.
- Prototype, validate, and deliver elegant, on-brand solutions to complex problems. Support and provide radically candid feedback to team members.
- Contribute to our internal design processes, practices, team culture, and design system.
Requirements
- Minimum of 5 years of experience in Product Design for tech/software products, preferably in Mental Health, Telehealth, or EdTech.
- Experience solving complex, multi-persona interaction design problems and have delivered cohesive experiences across web and mobile.
- A systems thinker with a proven ability to solve complex UX problems and product strategy skills to deliver quality design solutions.
- A deep understanding of how qualitative and quantitative research informs product and design decisions.
- The ability to communicate complex ideas and strategic plans clearly and persuasively to different audiences to build alignment and move objectives forward.
Key Skills
- User research
- Front end coding
- Project management
- Product discovery
- UX writing
Benefits
- Comprehensive benefits to all full-time, exempt employees.
About Charlie Health
Charlie Health is a virtual behavioral health provider delivering high acuity, evidence-based care that drives life-saving outcomes. The company’s programs provide personalized, intensive treatment for kids, teens, and adults facing serious mental health conditions, substance use disorders, and eating disorders, helping people get the right support at the right time for their unique needs. Their innovative treatment model combines clinical expertise, human connection, and a focus on measurement-based care to support long-term healing.
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