Find Work
For Employers
"Good design is obvious. Great design is transparent."
— Joe Sparano
Genesys is seeking a Staff User Experience Researcher to lead strategic and agile research that shapes product decisions, inspires design, and drives meaningful outcomes for millions of customers. The role involves designing and executing studies, using lean and rapid techniques to uncover actionable findings.
Responsibilities
- Lead with insight: design and execute studies that blend qualitative depth with quantitative validation
- Shape product and strategy: bring insights to life through storytelling, workshops, and real-time collaboration
- Collaborate to create: partner with designers, PMs, and engineers in daily rituals and co-synthesis sessions
- Elevate the craft: mentor peers, refine methods, and spread best practices that strengthen the research culture and promote continuous learning
Requirements
- 8+ years of UX or product research experience, ideally in SaaS or enterprise environments
- Deep expertise in both qualitative and quantitative methods
- Proven ability to influence design and strategy through clear, actionable insights
- Strong communication, facilitation, and storytelling skills
- Experience mentoring others and advancing research maturity within organizations
Key Skills
- UX research
- Qualitative and quantitative methods
- Research design
- Storytelling
- Communication
- Collaboration
- Mentorship
Benefits
- Flexible work schedules and work-from-home options
- Development and career growth opportunities
- Excellent pension scheme
- Bonus scheme
- Health Insurance
- Income Protection & Life Assurance
- Family-friendly leave allowances, including paid maternity and paternity leave
About Genesys
Genesys is a company that provides customer experience and contact center solutions to organizations worldwide.
🔔 Never miss similar opportunities
Get notified when new ux research jobs that match your preferences become available. Set up personalized job alerts to stay ahead of the competition.