UX Designer - Enterprise Customer Experience (ECX)

Lead user experience design for Rockwell Automation’s Enterprise Customer Experience organization, managing the full design lifecycle from research to delivery. Collaborate with cross-functional teams to design, prototype, and test innovative solutions for enterprise platforms.

Responsibilities

• Collaborate with business transformation project teams to apply best-practice user-centered design and usability engineering techniques to new customer, partner, and employee experiences
• Understand how customers, partners, and employees use current enterprise platforms, and use that knowledge to drive improvements in new platforms
• Develop and maintain mockups, wireframes, scenarios, prototypes, navigation maps and other design artifacts
• Validate designs with stakeholders and adjacent teams

Requirements

• Bachelor's degree in interaction/user experience design, human factors, cognitive or behavioral science, or related discipline required (or equivalent demonstrated experience and expertise)
• Four or more years of experience in interaction/user experience design for CRM and ecommerce, especially in B2B businesses
• Excellent communication and presentation skills
• Portfolio of work /samples of interaction design work required

Key Skills

• User-centered design principles
• UX design for enterprise platforms like SAP Hybris and Salesforce Customer 360
• Figma, Maze, Miro and prototyping tools
• Designing complex B2B commerce platforms
• UX research & data to validate design decisions
• Ability to conduct User research and A/B testing

Benefits

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development