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"Good design is obvious. Great design is transparent."
— Joe Sparano
Lead the UX vision for an AI financial coach, designing intuitive conversational flows and interaction patterns. Continuously optimize the coach based on user feedback and behavioral data to enhance financial habits.
Responsibilities
- Leading the UX vision for the AI financial coach
- Designing conversational flows and interaction patterns
- Partnering with ML teams to shape model behavior
- Building frameworks for tone, behavior, escalation, and guardrails
- Continuously optimizing the coach based on behavioral data
Requirements
- 7+ years of Product Design, UX, Game Design, or Interaction Design experience
- Experience designing gamification systems, achievements, reward loops, or habit-forming mechanics
- Skilled in crafting complex, non-linear flows
Key Skills
- Product Design
- UX
- Game Design
- Interaction Design
- Gamification systems
- Conversational UX
Benefits
- 20 to 25 days of holiday
- Monthly team outing allowance
- Office perks such as refreshments, breakfast, fruit, and snacks
- Meal card
- Wellbeing support
About Trustly
Trustly was launched in 2008 and has grown rapidly over the past 16 years to become a global leader in Open Banking Payment solutions. With a mission to make online payments as seamless as possible, Trustly offers an innovative payment platform, bridging the gap between consumers and merchants. Its technology ensures that transactions are processed in real-time, providing both speed and security for all parties involved. Trustly's dedication to revolutionizing the payments industry is reflected in its collaborations with major brands such as PayPal, eBay, and Hargreaves Lansdown in Europe and FanDuel, T-Mobile, and Coinbase in North America. To date, Trustly has transformed the performance and experience of payments for over 9,000 merchants in 30+ markets, connecting them to 650+ million consumers through 12,000 banks. Trustly is a licensed Payment Institution under the second payment services directive (PSD2). It operates under the supervision of the Swedish Financial Supervisory Au
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