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"Good design is obvious. Great design is transparent."
— Joe Sparano
Principal UX Designer, Fulfillment
Tcgplayer • Colorado Springs, United States of America 🇺🇸
As Principal User Experience Designer, you will lead the design of TCGplayer’s fulfillment products and services, ensuring customer-centered solutions. You will own the UX Design roadmap and collaborate with cross-departmental peers to deliver impactful designs.
Responsibilities
- Own the UX Design roadmap for every aspect of TCGplayer's fulfillment products and services, making final design decisions and holding accountability for UXD output in this critical area
- Partner with cross-departmental peers to design and deliver customer-centered solutions serving a broad variety of constituents who benefit from fulfillment solutions
- Inform standards for design excellence, cross-team collaboration, and vision for evolving TCGplayer and the hobby community as a whole
- Contribute across 3 areas of responsibility: customer value, business impact, and execution and delivery
Requirements
- 8+ years of UX Design experience, including web, mobile, and service design leadership on shipping, logistics, or similar experiences in a marketplace context
- A portfolio of shipped work, showcasing a structured practice for implementing designs from strategy and planning through launch and scaling, resulting in measurable customer impact
- Demonstrated success integrating user experiences with internal team systems, policies, and tools – including third-party vendors – in a fast-growing online marketplace or B2B SaaS business
- A steadfast focus on solving customer needs, with experience deriving design solutions from qualitative and quantitative customer insights
- Mastery of user experience design methodologies, including modern customer- and design-centric practices
Key Skills
- UX Design
- Service design
- Marketplace context
- Shipping and logistics
- User experience design methodologies
- Customer- and design-centric practices
Benefits
- Base pay range: $124,000 - $208,300
- Target bonus and restricted stock units (as applicable)
- Full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)
About Tcgplayer
An eBay company, headquartered in San Jose, California, TCGplayer is on a quest to be the most trusted trading card game (TCG) platform — connecting and empowering the hobby community. Founded by and for TCG enthusiasts, we operate a global marketplace, and create tools, technologies, and solutions that help small businesses simply and profitably sell TCGs at scale. A purpose-driven company, TCGplayer prides itself on creating a culture that fosters camaraderie and exudes passion. We are a remote-first company with teammates around the world. That said, we have manufacturing operations in Longmont, Colorado, under ROCA Robotics, our 'TCGplayer Direct' operations in Louisville, Kentucky and we have recently added a team in Bengaluru, India, allowing us to leverage global talent and perspectives. We work to ensure our team is the strongest it can possibly be, both in and out of the workplace. Our employees are the key to our success, and we’re proud to offer compelling benefits, inclu
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