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"Good design is obvious. Great design is transparent."
— Joe Sparano
UX/UI Designer with AI Chatbot Conversation
Js Consulting • Hartford, United States of America 🇺🇸
Hybrid Full-time Mid-level
UX/UI Designer with AI Chatbot experience to design and optimize conversational experiences, lead engagement with business stakeholders, and ensure clarity, empathy, compliance, accessibility, and inclusivity in all scripts and designs.
Responsibilities
- Design and optimize conversational experiences via content creation, wireframes, mockups, prototypes, written requirements, and usability documentation
- Lead engagement with business stakeholders to frame problems, prioritize and scope design efforts
- Navigate a fast-paced, matrixed environment across multiple business lines and functional areas, fostering a culture of proactive collaboration
- Ensure clarity, empathy, compliance, accessibility and inclusivity in all scripts and designs
Requirements
- 3+ years' experience in conversational design in contact centers or enterprise virtual assistants for heavily regulated industries
- 3+ years' experience with dialog flow products - Miro, LucidChart, Visio, etc
- 2+ years' experience designing multi-channel customer-centered experiences
- Bachelor's degree in human-computer interaction (HCI), business, technology or design program or direct and applicable work experience
- Familiarity with natural language processing (NLP) and LLM-based design principles
- Exceptional communication/presentation skills (verbal and written), storytelling, and documentation skills
Key Skills
- Conversational design
- Dialog flow products
- Multi-channel customer-centered experiences
- Human-computer interaction (HCI)
- Natural language processing (NLP)
- LLM-based design principles
- Communication/presentation skills
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