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"Good design is obvious. Great design is transparent."
— Joe Sparano
UX Researcher (1 year contract)
Bmo • Toronto, Canada 🇨🇦
Lead end-to-end research projects that inform product strategy and design decisions for the Air Miles digital ecosystem. Conduct mixed-methods research to uncover deep user insights and collaborate with cross-functional teams to enhance customer experiences.
Responsibilities
- Lead End-to-End Research Projects: Conduct research that informs product strategy and design decisions for the Air Miles digital ecosystem, spanning web, mobile, and partner integrations
- Design and Conduct Mixed-Methods Research: Utilize methods such as usability studies, customer journey mapping, card sorting, surveys, interviews, and data analytics to uncover deep user insights
- Develop Research Plans: Create comprehensive research plans aligned with business goals, detailing methods, timelines, and deliverables to ensure actionable results
- Collaborate with Analytics & Insights: Partner with the A&I team to combine qualitative insights with quantitative data for a holistic view of user behaviour
- Analyze and Present Key Findings: Demonstrate strong stakeholder management, influence, and communication skills by presenting your research findings to key stakeholders
- Build Cross-Functional Relationships: Collaborate closely with product managers and designers to identify and prioritize opportunities where research can improve product decisions and enhance customer experiences
Requirements
- 2-4 years of UX research experience, with a proven track record of leading research projects for both web and app
- Expertise in both qualitative and quantitative research methods, with hands-on experience in surveys, interviews, field studies, Adobe Analytics, Heap etc
- Proficiency with UX research tools such as Playbook UX, FullStory, and similar platforms for user testing and behavioural analysis
- Strong ability to present research findings to non-technical stakeholders, translating insights into clear, actionable recommendations
- Ability to work within a fast-paced environment, balancing multiple projects and prioritizing research efforts based on business needs
- Demonstrated experience working in agile environments and collaborating with cross-functional teams, including product, design, and development
Key Skills
- UX research
- Qualitative and quantitative research methods
- Surveys
- Interviews
- Field studies
- Adobe Analytics
- Heap
- Playbook UX
- FullStory
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- Performance-based incentives
- Discretionary bonuses
- Other perks and rewards
About Bmo
We’re a bank, but there’s more to it than that. When you join BMO, it opens a world of opportunities. This is a team that's committed to helping you succeed – personally and professionally. Because at BMO, when you grow, we grow. You know your worth and so do we. That’s why we offer the right mix of learning programs, on-the-job experiences, and opportunities to build personal and professional connections – so you can build a meaningful career and thrive as a part of a winning culture. Sound like your kind of place? Then we should be co-workers.
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