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"The details are not the details. They make the design."
— Charles Eames
UX Researcher (1 year contract)
Bank Of Montreal • Toronto, Canada 🇨🇦
Lead end-to-end research projects that inform product strategy and design decisions for the Air Miles digital ecosystem. Collaborate with cross-functional teams to identify opportunities where research can improve product decisions and enhance customer experiences.
Responsibilities
- Lead End-to-End Research Projects: Conduct research that informs product strategy and design decisions
- Design and Conduct Mixed-Methods Research: Utilize methods such as usability studies, customer journey mapping, card sorting, surveys, interviews, and data analytics
- Develop Research Plans: Create comprehensive research plans aligned with business goals
Requirements
- 2-4 years of UX research experience
- Expertise in both qualitative and quantitative research methods
- Proficiency with UX research tools such as Playbook UX, FullStory, and similar platforms
Key Skills
- Qualitative and quantitative research methods
- UX research tools
- Communication
- Problem-solving
- Collaboration
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
About Bank Of Montreal
We’re a bank, but there’s more to it than that. When you join BMO, it opens a world of opportunities. This is a team that's committed to helping you succeed – personally and professionally. Because at BMO, when you grow, we grow. You know your worth and so do we. That’s why we offer the right mix of learning programs, on-the-job experiences, and opportunities to build personal and professional connections – so you can build a meaningful career and thrive as a part of a winning culture. Sound like your kind of place? Then we should be co-workers.
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