Staff UX Researcher, Payments

Lead critical research efforts and complex, large-scale research programs to deepen understanding of user experience. Collaborate with product, design, engineering, and marketing teams to ensure user needs drive product strategy and development decisions.

Responsibilities

• Lead critical research efforts and complex, large-scale research programs that deepen our understanding of the user experience and drive company strategy
• Promote a unified view of our customers and users and ensure their needs come first in everything we do
• Prioritize research needs and approaches across multiple teams and orgs to work on the right project, scale, and scope at the right time and ensure impact
• Enable other Stripes to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research
• Partner closely with other researchers to build out Stripe’s research practice and infrastructure

Requirements

• Has 7+ years relevant research experience working on digital experiences and specialize in generating actionable insights that drive impact
• Have a specific research expertise that distinguishes your contributions
• Can conduct complex research at scale and demonstrate the use of a variety of research methods

Key Skills

• Research experience working on digital experiences
• Ability to generate actionable insights that drive impact
• Specific research expertise
• Ability to conduct complex research at scale