Principal Product Designer (IC)

Lead strategic ideation and cross-functional alignment for seamless, intuitive experiences driven by AI across the Freshworks portfolio. Inspire and guide a diverse team of product designers and managers to create innovative and user-centered solutions.

Responsibilities

• Inspire a talented, diverse, and inclusive team of product designers and managers by creating innovative, cutting edge conceptual work
• Lead design strategy and execution across multiple surfaces including web, mobile, and platform experiences
• Translate complex IT and operations workflows into simple, contextual, and delightful user journeys
• Partner deeply with Product, Engineering, UX Research, Content, and Data teams to deliver cohesive, high-impact solutions
• Drive cross-functional alignment on product and design priorities, balancing long-term vision with short-term execution

Requirements

• 10+ years of product design experience, ideally in B2B SaaS or enterprise software environments
• Experience designing AI-powered product features and philosophies
• A strong portfolio demonstrating the ability to simplify complex systems and deliver elegant, scalable solutions
• Experience driving product design strategy and collaborating effectively with cross-functional teams
• Background in research-informed design and familiarity with analytics tools to drive design decisions

Key Skills

• Strong visual, interaction, and systems design craft with a keen eye for detail and consistency
• Excellent communication and storytelling skills, with experience aligning stakeholders across regions and functions
• Deep empathy for users and a passion for solving real problems in meaningful ways

Benefits

• Multiple options for dental, medical, vision, disability and life insurances
• Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits
• Adoption and parental leave benefits