Senior Service & Product Designer

Our global Fortune 500 client is looking for a Senior Service & Product Designer to lead design efforts across a suite of complex tools.

Responsibilities

• Lead end-to-end Service Design (20 to 30%) to Product Design (70% to 80%) efforts across our suite of products
• Guide ecosystem-level mapping, current-state and future-state journey design, and create UX/UI designs that helps users accomplish their tasks
• Identify system dependencies, data flows, and user pain points
• Translate research and operational insights into lo-fi user journeys and ultimately, intuitive product experiences
• Collaborate with internal operators, subject matter experts, and users to deeply understand pain points and workflows
• Work closely with Product and Engineering to align on problems-to-solve, and features to design for, that meets user and business needs
• Provide direct coaching and mentorship to 1–3 designers, and foster design excellence through feedback and critique
• Facilitate workshops with cross-functional teams to drive alignment
• Translate high-level service designs into hands-on UI work in Figma
• Document and communicate design decisions clearly and persuasively to stakeholders

Requirements

• 7+ years of experience in Product, UX, or Service Design, with at least 1–2 years in a design leadership or management role
• Track record of working in or designing for operations-heavy environments (e.g., supply chain, inventory, food tech, logistics)
• Strong product thinking—comfortable navigating between user needs, business logic, and system architecture
• Experience leading design efforts on enterprise platforms or SaaS products with complex workflows
• Proficiency in Figma and service design toolkits (journey mapping, blueprints, etc.)
• Ability to lead user research, including field observations, stakeholder interviews, and usability testing
• Experience facilitating design reviews, retros, and collaborative workshops

Key Skills

• Service design
• Product design
• UX/UI design
• Figma
• Service design toolkits
• User research
• Design leadership

Benefits

• Fantastic benefits package
• Innovative technology
• Flexible work environment
• Collaborative culture