Senior UX Researcher

Fanatics Collectibles is seeking a Senior UX Researcher to lead research into the systems, stakeholders, and processes that power how sports trading cards are planned, designed, manufactured, and sold, and to inform the design of tools and systems that make the business run more smoothly at scale.

Responsibilities

• Lead deep-dive research into the end-to-end lifecycle of sports trading cards
• Map internal processes, stakeholders, roles, and pain points to identify where systems and tools can create the most impact
• Collaborate with product managers to frame the right problems and validate solution spaces
• Apply service design and system design methods to clarify complex workflows and dependencies

Requirements

• Expertise in service design and systems thinking
• Experience applying these in real-world contexts
• Led research in operational or enterprise settings
• Fluent in strategic discovery and tactical evaluation
• Skilled in facilitating cross-functional workshops

Key Skills

• UX research
• Service design
• Systems thinking
• Journey mapping
• Service blueprints
• Stakeholder analysis
• Mixed methods research

Benefits

• Opportunity to bring service design and systems thinking into research practice
• Help define how research supports the evolution of end-to-end business infrastructure
• Work with a high-impact group of builders, thinkers, and doers