UX Designer - Club Operations

The UX Designer will conduct field research to observe workflows and gather insights, translating these into actionable design requirements. They will lead the design of operational tools and collaborate with product managers and engineers to define feature priorities and rollout plans.

Responsibilities

• Field Research & Discovery: Visit clubs regularly to observe team member workflows, identify friction points, and gather insights across roles
• Experience Design: Lead concepting, wireframing, and prototyping for operational tools
• Collaboration & Strategy: Partner closely with Product Managers and Engineers to define feature priorities, technical feasibility, and rollout plans

Requirements

• 4+ years of experience in UX design, product design, or service design, with a focus on operational, logistics, or field-based tools
• Proven ability to conduct user research in real-world environments
• Strong portfolio demonstrating human-centered design thinking, with examples of workflow tools, dashboards, or enterprise applications

Key Skills

• Expertise designing and prototyping in Figma
• Strong collaboration and communication skills — comfortable engaging with both front-line workers and senior leadership
• Understanding of responsive design, accessibility, and mobile-first principles

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle