Senior Product Designer

Own and lead the product design process for key features and improvements, translating insights into user flows and prototypes. Collaborate closely with diverse stakeholders to ensure products are usable by all customers and contribute to product strategy discussions.

Responsibilities

• Own and lead the product design process for key features and improvements
• Translate insights into concepts, user flows, scrappy prototypes through explorations and ideation to test hypotheses and validate assumptions that bring stakeholders and leadership confidence in recommended solutions
• Create engaging wireframes, prototypes, and high-fidelity UX/UI designs, that maintain consistency with our design system, ensuring solutions are desirable for customers and feasible for engineering to achieve key business metrics
• Apply systems thinking and design thinking techniques to shape an offering that must anticipate the needs of customers in a digital/physical service environment, and the staff that serve them
• Collaborate closely with a diverse range of stakeholders inc. Product Managers, Engineers, Content designers, Accessibility managers, and Legal/Risk throughout the agile lifecycle
• Champion customer-centricity and advocate for best-in-class user experience at every stage of the product discovery and development process, ensuring products/services are usable by all customers through accessibility/inclusivity
• Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, design thinking, user behaviour data and a “test and learn” mindset
• Facilitate and participate in design critiques, workshops, and agile ceremonies, providing and receiving actionable feedback according to our design standards to continuously improve outcomes
• Contribute to evolving our design system for consistency, scalability, and efficiency
• Measure and validate impact post-launch, using a mix of qualitative and quantitative insights to iterate and improve solutions

Requirements

• 7+ years of experience designing digital/staff products end-to-end in cross-functional product teams
• Proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders
• Deep understanding of human-centred design methodologies and how to apply and execute them pragmatically in a fast-paced agile environment
• Excellent interaction and UI design skills, with an eye for detail and craft
• Experience designing for complex systems, services, or platforms, not just isolated features
• Excellent collaboration and communication skills — you’re as comfortable sketching ideas on a whiteboard with engineers as you are presenting strategic concepts to executives
• Expertise in Figma & Experience using AI tooling like Figma Make
• Comfortable navigating ambiguity and complexity, balancing customer needs with business goals
• Experience with metrics-driven product development (e.g., running experiments, A/B testing, usage funnels data)
• Strong portfolio demonstrating end-to-end product design thinking, exceptional craft, and measurable impact across both mobile and desktop platforms

Key Skills

• Expertise in Figma & Experience using AI tooling like Figma Make
• Excellent collaboration and communication skills
• Experience with metrics-driven product development (e.g., running experiments, A/B testing, usage funnels data)

Benefits

• We support our people with the flexibility to balance where work is done with at least half your time each month connecting in our Sydney office
• We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few