Product Designer

Lead and participate in customer research to inform design decisions and create seamless customer journeys. Collaborate with product managers and engineers throughout the end-to-end design process from discovery to validation.

Responsibilities

• Lead and participate in customer research to uncover insights and inform design decisions.
• Design customer journeys, workflows, and service touchpoints that deliver seamless experiences.
• Translate research findings into concepts, prototypes, and UI designs that balance usability and business outcomes.
• Work collaboratively with product managers and engineers to ensure alignment and execution.
• Engage in full end-to-end design processes, from discovery to validation.

Requirements

• Strong background in CX or Service Design, with experience designing processes and systems—not just screens.
• Skilled in research methods (qualitative and quantitative) and synthesising insights into actionable design solutions.
• Ability to design UI components and interactions that complement the overall experience.
• Experience working in SaaS or digital product environments is highly desirable.
• A portfolio that demonstrates impact, problem-solving, and measurable outcomes—not just visual design.

Key Skills

• Product design
• CX or Service Design
• Research methods
• UI design
• Collaboration
• Problem-solving

Benefits

• Professional growth. Access to further education, diverse training opportunities, and strong support for career development.
• Family-friendly support: Paid parental leave and a fully funded school holiday program
• Wellness perks: CU Health (virtual healthcare), income protection, flu shots, wellness weeks, retail discounts, and financial wellbeing services
• A vibrant culture: Social events, trivia nights, and corporate sports
• Employee Resource Groups: LGBTQIA+, DAWN (Developing and Accelerating Women at Netwealth), Culture Group, and Carers Group
• Community impact: Paid volunteering and our Netwealth Impact Group