Senior Product Designer (Product Reviews)

Lead the design strategy and execution for complex, high-impact features, taking full ownership from initial problem framing through to delivery. Conduct user research and usability testing to validate design decisions and ensure user needs are at the forefront of every solution.

Responsibilities

• Lead the design strategy and execution for complex, high-impact features, taking full ownership from initial problem framing through to delivery
• Create well-crafted design proposals that communicate rationale, align stakeholders, and help to clarify scope
• Design high-quality user journeys and data input flows that raise the standard of design excellence and set benchmarks for quality within the product
• Partner closely with cross-functional teams, including Product Managers, Engineers, and Researchers, using your influence to shape product strategy and execution
• Conduct user research and usability testing to validate design decisions and ensure user needs are at the forefront of every solution
• Drive contributions to our design system, building scalable patterns and robust documentation that empower the entire team

Requirements

• Extensive experience designing within a SaaS product environment, with a deep understanding of its unique challenges and opportunities
• A robust foundation in design principles and theory, with the ability to articulate and apply ideology, intent, and intervention to guide decision-making and raise design as a discipline across the organisation
• Demonstrated experience working in complex SaaS environments, with a thorough understanding of how to deliver products in a sustainable and scalable way
• Evidence of owning and delivering end-to-end design work that has delivered a measurable business impact and shaped product direction
• Skilled in both communication and storytelling skills, with the ability to articulate design decisions and influence stakeholders
• Extensive experience actively contributing to and evolving robust design systems within complex engineering environments, establishing principles that guide your design decisions
• Proficiency with Figma and other industry-standard design and prototyping tools, familiarity with front-end implementation practices, comprehensive knowledge of accessibility compliance, and significant experience collaborating with engineers in Agile workflows

Key Skills

• Product design
• UX design
• Interaction design
• Visual design
• Figma
• Design systems
• Communication
• Storytelling

Benefits

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location, complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more