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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
The Product Designer will own the design for banking customer experiences, managing projects from discovery to delivery. This includes conducting research, designing workflows, and using user feedback to enhance services.
Responsibilities
- Conduct discovery research to understand user needs and pain points
- Own the end-to-end user journey for your product area and be the advocate for your user persona
- Ideate and iterate on solutions using a combination of writing, low-fidelity designs, high-fidelity designs, and usability tests
- Collaborate closely with your peers through design critiques to ensure solutions will be intuitive, accessible, and visually appealing
Requirements
- 3+ years of experience in product design, with a strong focus on B2B SaaS products
- A portfolio illustrating your track record in shipping high-quality solutions quickly and without ego
- A holistic approach to UX: can fluidly swap hats between research, visual design, interaction design, and information architecture
Key Skills
- Experience in product design, with a strong focus on B2B SaaS products
- A holistic approach to UX
- Proficiency in designing digital experiences in compliance with, or beyond, WCAG 2.2 guidelines
- Excellent communication skills in all forms: visual, verbal, and written
Benefits
- Competitive salaries
- Health and dental benefits
- Virtual care and disability top-up
- WealthSimple GRSP and matching annual wellness benefit
- Opportunity to work remote — anywhere in Canada
- Employee options — everyone shares in our success
About Coconut Software
At Coconut Software, we’re redefining the customer engagement experience for the modern financial institution. Our platform delivers seamless appointment scheduling, in-branch queuing, and video banking solutions that drive customer loyalty, boost CSAT, and streamline operations. We help enterprise banks and credit unions optimize their workforce, manage branch traffic, and achieve measurable revenue growth. Trusted by top-tier financial brands like RBC, Arvest Bank, and M&T Bank, we’re proud to help our clients stay ahead in the ever-evolving banking landscape.
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