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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
Lead Product Designer (Facilitator Success)
Charlie Health • New York, United States of America 🇺🇸
The Lead Product Designer will partner with various teams to define product vision and strategy while leading the design process from discovery to launch. They will also conduct user research and co-creation workshops to enhance the facilitator experience.
Responsibilities
- Partner with Engineering, Product Management, Clinical, and Operations leaders to define product vision, direction, and strategy that spans multiple products and devices
- Set and raise the quality bar for design and influence through your mastery of craft and problem solving skills
- Approach problems critically, help refine problem statements for others, and show breadth in exploring how we might solve them
- Present and effectively communicate the design and product vision; drive design decisions with data and insights
- Lead the process, end-to-end: discovery, problem definition, solution definition, and experimentation through to launch
- Lead user research to uncover customer problems, needs, and product opportunities
- Lead co-creation workshops with your product team, designers, and stakeholders
- Prototype, validate, and deliver elegant, on-brand solutions to complex problems
- Support, mentor, and provide radically candid feedback to team members
- Contribute to our internal design processes, practices, team culture, and design system
Requirements
- Minimum of 7 years of work experience in Product Design for tech/software products, preferably in Mental Health, Telehealth, or Workforce Management
- Experience envisioning and delivering 0-1 experiences at category defining companies
- Experience defining customer journeys that span multiple products and devices
- Systems thinker with a proven ability to solve complex UX problems and product strategy skills to deliver quality design solutions
- Deep understanding of how qualitative and quantitative research informs product and design decisions
- Strong communicator and storyteller, communicating concepts and ideas in different formats depending on the need, and revise your approach
Key Skills
- User research
- Front end coding
- Project management
- Product discovery
- UX writing
- Track record of making technical decisions that are best at that given point in time and comfort with making decisions with incomplete information
- Expert with the tools of the trade, and have experience contributing to token-based design systems
Benefits
- Comprehensive benefits to all full-time, exempt employees
About Charlie Health
Charlie Health is a virtual behavioral health provider delivering high acuity, evidence-based care that drives life-saving outcomes. The company’s programs provide personalized, intensive treatment for adolescents and adults facing serious mental health conditions, substance use disorders, and eating disorders, helping people get the right support at the right time for their unique needs. Their innovative treatment model combines clinical expertise, human connection, and a focus on measurement-based care to support long-term healing.
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