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"Good design is obvious. Great design is transparent."
— Joe Sparano
Lead the research strategy and execute projects using qualitative and quantitative methods. Present insights compellingly to foster an informed organization.
Responsibilities
- Lead the research strategy and execute projects using qualitative and quantitative methods
- Present insights compellingly to foster an informed organization
- Proactive knowledge-sharing within the UX Research team and Product Development organization
- Mentor the research team to enhance skills and maintain research standards
Requirements
- Undergraduate and Graduate degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Computer Science, or a related field
- At least 8-10 years of applied product research experience
- Familiarity with various research methodologies, both in-person and remote
- Strong initiative in identifying research opportunities and managing multiple projects simultaneously
Key Skills
- User experience research
- Qualitative and quantitative research methods
- Research strategy and planning
- Stakeholder management and communication
Benefits
- Opportunity to work with a growing company and contribute to its success
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Diverse and inclusive company culture
About Zendesk
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h
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