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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
Lead the design strategy and execution for complex trust features, taking ownership from problem framing to delivery. Collaborate with cross-functional teams to shape product strategy and ensure user needs are prioritized in design solutions.
Responsibilities
- Lead the design strategy and execution for complex, high-impact trust features
- Create well-crafted design proposals that communicate rationale, align stakeholders, and help to clarify scope
- Design high-quality user journeys and product experiences that raise the standard of design excellence
- Partner closely with cross-functional teams, including Product Managers, Engineers, and Researchers
- Conduct and lead user research and usability testing to validate design decisions
- Drive significant contributions to our design system, building scalable patterns and robust documentation
- Mentor and guide junior and senior-level designers, sharing your knowledge to raise the overall craft and maturity of the design organisation
Requirements
- Extensive experience designing within a SaaS product environment
- Robust foundation in design principles and theory
- Demonstrated experience working in complex SaaS agile environments
- Evidence of owning and delivering end-to-end design work that has delivered a measurable business impact
- Skilled in both communication and storytelling skills
- Extensive experience actively contributing to and evolving robust design systems within complex engineering environments
- The ability to mentor and support designers, helping them grow their skills
- Proficiency with Figma and other industry-standard design and prototyping tools
Key Skills
- Design principles and theory
- Communication and storytelling skills
- Proficiency with Figma and other industry-standard design and prototyping tools
- Familiarity with front-end implementation practices
- Comprehensive knowledge of accessibility compliance
Benefits
- A range of flexible working options
- Competitive compensation package + bonus
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Rich learning and development opportunities
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
About Trustpilot
Welcome to our LinkedIn 👋! We’re so happy you’re here. Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. Interested in learning more about our available job opportunities? Find out more here: business.trustpilot.com/jobs At Trustpilot, trust and transparency are at the heart of what we do, and we strive to reflect that in all of our interactions - social
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