Principal Product Designer, On-Demand Transit Apps

Via is seeking a Senior Product Designer to join their team, leading design vision and strategy for the next-generation of the Rider app and Driver app, with a focus on delightful experiences for transit users and drivers.

Responsibilities

• Lead design vision and strategy for the next-generation of the Rider app
• Create a delightful experience for the user from App signup to booking transit to taking a ride
• Build robust features that enable scaled set up for large services with varied policies on travel, payments, communications etc
• Build an excellent communications platform for riders from sign up to bookings to reminders
• Bring “network thinking” to bear and reflect the perfect experience as the rider interacts with other personas such as caregivers, drivers and transit personnel
• Build inclusively for all customers with Accessibility as a driving principle for each build
• Ascertain value vs. cost of each requirement and help scope/descope requirements as needed

Requirements

• 5-7 years of experience in digital product design
• Bachelor’s or Master’s degree in Design, HCI, or a related field, or equivalent practical experience
• Excellent communication and presentation skills
• Craftsmanship - high bar for craft and quality in work
• Experienced in working with complex systems and possesses a systems thinking mindset
• Able to take ownership, work independently & be accountable for your work
• Can-do approach, great social skills, and a team player who can thrive in a fast-paced environment
• Proficient with Figma, and high-fidelity prototyping tool
• Experience in motion and interaction design (advantage)

Key Skills

• Digital product design
• Figma
• High-fidelity prototyping
• Motion and interaction design
• Craftsmanship
• Communication and presentation
• Complex systems and systems thinking

Benefits

• Generous and comprehensive benefits package
• Free medical plans
• 401K matching